
Computers crash or are disabled in many different ways. There's the press the button and nothing happens version. The press the button, the computer boots up, and you get the dreaded blue screen error message version. And there's the it starts but the software won't work right version.
I've had all three versions and, man, is it a pain to fix them. Fortunately, there's a dry-eyed, potentially productive way to approach each scenario:
Press the button and nothing happens. I recently had this happen with an old Toshiba laptop. Without warning, it just stopped turning on. It was way beyond warranty, so my instinct was just to throw it away. (If it was under warranty, I would have just run it back to the store for servicing.)
Before sending it the morgue, I decided to try "defibrillating" it. Basically, I unplugged it from the adapter, turned it over and removed the battery, and counted to 15 -- I don't know why 15 seconds is the industry standard countdown for crash and starts, but it is. I then plugged the battery back into the computer, plugged the adapter back in, and hit the power key. The computer unexpectedly started right up. I don't know why, and I'm not going to look a gift horse in the mouth.
The computer boots up and you get the dreaded blue screen error message. I had this happen today. I started the old Toshiba computer and received one of those incomprehensible error messages warning about C00000021 and registry problems in something called a hive. Despite the horrible and dire appearance of all the warnings, the solution was pretty easy. Turn the computer off, get the recovery CD that came with the computer, put it in the CD drive, press start. The computer booted up properly. I ran the disk check function from the computer's help center. It determined that a flaw in a tune stored in iTunes caused the problem and it fixed it. The computer is up and running.
IMPORTANT NOTE: An awful lot of computer companies are shipping computers without recovery CDs. The cheap bast... expect you to visit their Web sites and burn the recovery CDs yourself. And you MUST! Recovery CDs will save you an enormous amount of time and effort to resuscitate your computer. It might sound like a horrible pain to make them when you first get your machine, but wait until you experience what it's like trying to revive a machine when you don't have them. Some computer companies -- out of the goodness of their hearts -- will ship a set to you. But who wants to wait? Make them now!
Computer starts but the software won't work right. This is a huge problem, especially with hackers out there trying to break into our computers, infect them with virus programs and render them useless. The first line of defense is to make sure you have internet security software operating on your machine. The next is to download the free
Malwarebytes program to get a bug that manages to break through security out of your machine. Keep both programs updated.
If that fails, check your computer and software manufacturer's sites for information on the problem. Another way to find solutions is to place the exact working of the error code in the Google search window on another computer to see if any experts have posted solutions on computer blogs. This general search approach has solved problems more times than I can count. It usually involves running a Malwarebytes scan and removing .dll files that are part of the infection. Identify and remove problem .dll files only if you're familiar with this form of computer file. If you're not familiar, you risk removing a critical file.
Also, if you click on a site and then go to leave it and a screen says either that your computer hard drive is being scanned for viruses or it offers you the option of having your computer scanned or it says are you sure you want to leave the site, don't click on anything. Press the power switch to turn the computer off. When you turn the computer back on again, immediately activate Malwarebytes and turn off the wireless receiver. If you leave the receiver on, your computer might download more infected files even as you're trying to fix it. Also, if you're not quick enough turning off the wireless receiver, do not let your browser open the previously infected page. You'll get hit again.
Other effective tactics to protect your computer: 1) Always plug it into a power strip with surge protection; 2) Allow automatic software updates -- Microsoft is always sending security updates; 3) Use the WOT add-on program in the Firefox browser to identify sites that could infect your machine before you visit them; and 4) Never click on emails, email attachments, photos or videos on sites that you aren't familiar with.
Finally, and most importantly,
BACK-UP your documents, photos, videos and tunes. There's nothing worse than having a computer crash on you and losing all your data. This week, I reviewed an external back-up hard drive I use to protect my important data. The
Western Digital My Book External Hard Drive is an easy way to ensure your files are safe.